Firstly, you need to click on the "All Products" category to get the list of our products. Once you have chosen a product, click on the "Add to Cart" button. You can select multiple products at one go. Click on the "Bag" icon in the corner of the page to review your selected products. The final step is to click on the "Check Out" button, then complete payment and your order is placed.
Indeed, you can connect with us over a call/ video call. You just have to drop us a text through the WhatsApp chat button on our website or directly WhatsApp us at +918700128721 to book an appointment with one of our customer relations executives. You can also email us at [email protected] Our representative will get in touch with you within 24 hours.
It takes around 24 to 48 hours for us to process your order. Once the order is processed, it will be delivered to your doorstep within 4-8 business days.
We have partnered with authorised courier services to deliver within India. Please provide your complete shipping address at checkout, including the pin code and a mobile number to contact you if needed. This will help us to deliver your order on time.
First of all, we check the quality of our products before handing the product to delivery partners. If a faulty product is delivered to you by any chance, email us at [email protected] with the proof of your purchase, the issue faced and relevant pictures. Once approved, a new unit will be dispatched, and the faulty one will be collected from your doorstep. Note: We do not take responsibility if any product is damaged/broken during delivery.
You can make your payments via: Debit cards Credit cards UPI EMI via Zest Money Wallets
At Synq.Fit, we value your personal information and use the latest encryption technology to store and use your critical data. We also work closely with your bank to ensure that the details of your cards match with the details submitted by you on Synq. Fit's checkout page. You can also securely store your card details for all your future purchases, making the purchase process simpler and easier.
If your card gets debited multiple times while making a single purchase, kindly contact us at +918700128721 or write to us at [email protected] Our customer service executive will contact you to resolve the same. We are available from 9:00 am to 6:00 pm, Monday to Friday.
We provide a 1-year warranty on the following products: The Q-Bell Adjustable Dumbbell The Q-Bell Plus Adjustable Dumbbell The Q- Barbell The Q-Rope The Synq.Fit Bike The frame of the Synq.Fit Pro And six months warranty on the screen of the Synq.Fit Pro Our warranty does not include: Damage due to regular use or wear and tear Damage due to abuse, accident, tampering or modification of the unit Damage due to failure to follow instructions or warnings in the owner's manual Damage due to misuse and mishandling of the product To check your product's warranty, you can email us at [email protected] along with proof of purchase and pictures of your product.
At Synq.Fit, we have empaneled engineers across India trained to install and assemble the bike at your home. The empanelment team will contact you within 24 hours of your Synq.Fit bike delivery to book a time slot convenient for you. This service is free of charge.
You can purchase our maintenance package for your Synq.Fit Pro/ Synq.Fit Bike. The annual package costs Rs. 4999/ annum and covers two maintenance services in a year. To avail this service, kindly email us at [email protected]
Yes, you can workout with your favourite instructor by using appropriate filters and choosing their classes from the content library option.